Purpose

Premier Psychotherapy, LLC is committed to delivering high-quality continuing education programs that are evidence-based, ethical, and responsive to participant needs. Participant feedback is valued as an opportunity to improve educational offerings. This policy outlines the process for submitting, reviewing, and resolving complaints related to continuing education programs.

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Scope

This policy applies to complaints regarding continuing education programs offered by Premier Psychotherapy, including but not limited to concerns related to:

• Program administration or organization

• Registration or payment processes

• Course content or learning objectives

• Instructor or presenter conduct

• Accessibility or reasonable accommodations

• Continuing education credit or certificates of completion

• Attendance verification

• Educational materials

• Participant conduct that disrupts the learning environment

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This policy does not apply to employment matters, personnel decisions, or grievances unrelated to continuing education programming.

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Submission of Complaints

Participants are encouraged to first address concerns informally with Premier Psychotherapy whenever appropriate, as many issues can be resolved promptly.

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If the concern cannot be resolved informally, participants may submit a written complaint within 30 calendar days of the program. Complaints should include:

• Participant name and contact information

• Name and date of the continuing education program

• Description of the concern or dispute

• Relevant supporting documentation, if applicable

• Desired resolution, if known

 

Complaints may be submitted by email or mail using the contact information published by Premier Psychotherapy.

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Review Process

Upon receipt of a written complaint:

1. Premier Psychotherapy will acknowledge receipt of the complaint within five (5) business days.

2. The complaint will be reviewed by the Continuing Education Administrator or another individual designated by Premier Psychotherapy who was not directly involved in the matter whenever feasible.

3. Additional information may be requested from the participant or other relevant individuals as needed.

4. The complaint will be evaluated in accordance with applicable policies, ethical standards, and continuing education requirements.

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Resolution

Premier Psychotherapy will make reasonable efforts to provide a written response outlining the findings and any proposed resolution within thirty (30) calendar days of receiving all necessary information.

Possible resolutions may include, when appropriate:

• Clarification of policies or procedures

• Correction of administrative errors

• Issuance of a corrected certificate of completion

• Registration transfer or refund when warranted

• Educational or administrative improvements

• Other appropriate corrective actions

 

The resolution will depend on the nature and circumstances of the complaint.

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Confidentiality

Complaints will be handled as confidentially as reasonably possible. Information will be shared only with individuals involved in reviewing and resolving the concern or as otherwise required by law.

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Non-Retaliation

Participants who submit complaints in good faith will not experience retaliation or discrimination for raising concerns regarding a continuing education program.

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Record Retention

Premier Psychotherapy will maintain records of written complaints, supporting documentation, correspondence, and resolutions in accordance with its Continuing Education Record Retention Policy.

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Continuous Quality Improvement

Participant complaints and feedback will be reviewed periodically to identify trends and opportunities to improve the quality, accessibility, and effectiveness of continuing education programs.

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Policy Review

This policy is reviewed periodically and revised as necessary to maintain compliance with applicable continuing education standards and organizational policies.